RETURNS | EXCHANGES | SHIPPING
D.I.T.R O Artworks
All sales on D.I.T.R.O Artworks ( Prints, Original, Commissioned Artwork ) are final.
D.I.T.R.O “Art-Parrel” Return & Exchange Policy
If you wish to return or exchange your D.I.T.R.O “Art-Parrel” item for any reason, I'm here to help! Returns and exchanges are accepted within
7 days from the date you receive your order.
You can exchange your item for a different size or product (e.g., incorrect size or style) or request a replacement if the item is damaged or defective. For any return or exchange requests, please email helloditroriginals@gmail.com within the 7-day period.
Please note the following:
Non-refundable: We do not offer refunds, but we’re happy to provide store credit or an exchange for another product of equal value.
Condition of Returns: Items must be returned with the original tags attached, in their original packaging, and in unused, unworn condition.
Proof of Purchase: You will need to provide proof of your original order.
PRODUCTION + SHIPPING
It is with great intention to have production + orders shipped out within 1.5-2 weeks from the date of purchase.
Shipping rates come directly from Canada Post . You will receive a tracking number via email once order has been sent off.
Flat Rate Standard Shipping Within Canada [ $15 ]:
3 to 9 business days
Flat Rate Standard Shipping Within US [ $20 ]:
3 to 9 business days
Flat Rate International Orders [ $25 ]:
2 to 6 weeks
Do keep in mind, that once orders are shipped outside of Canada they are subject to customs duties + fees levied by the destination country.
D.I.T.R.O is not responsible for any duty/import/taxes/customs/etc charges you may incur + will not refund postage for lost, unclaimed or undeliverable packages.